Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand City Hotel! We're seeking a dedicated professional to manage our overnight operations with exceptional service. This role is perfect for night owls who thrive in dynamic environments and value creating memorable guest experiences during the quietest hours of the day.
As the first point of contact for late-night arrivals and early morning departures, you'll ensure seamless check-ins, handle guest inquiries with professionalism, and maintain a secure and welcoming atmosphere. Enjoy competitive compensation, comprehensive benefits, and a supportive work culture in Raleigh's vibrant downtown district.
Responsibilities
- Manage guest check-ins/check-outs during overnight hours with precision and warmth
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and respond to emergency situations per protocol
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare shift reports for management
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year customer service experience in hospitality or related field
- Strong communication and conflict resolution abilities
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Raleigh attractions and local services
- First Aid/CPR certification preferred