Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the Grand Plaza Hotel. We're seeking charismatic professionals to deliver exceptional guest experiences during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in Houston's thriving hospitality industry.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and ensure hotel safety protocols overnight
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Perform nightly audits and generate operational reports
- Uphold brand standards through exceptional customer service
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera/Micros preferred)
- Strong communication and conflict resolution abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Houston area attractions and transportation
- Valid Texas driver's license and clean driving record
- Ability to stand/walk for extended periods
- High school diploma or equivalent required