Job Description
Join our award-winning team at Detroit Grand Hotel as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during evening and overnight hours. This pivotal role ensures seamless operations while maintaining our luxury standards in the heart of downtown Detroit. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most revitalized cities. Perfect for night owls who thrive in fast-paced hospitality settings!
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and issues promptly with exceptional service
- Coordinate with housekeeping and security teams for flawless operations
- Maintain accurate logs and reports for overnight activities
- Monitor security protocols and emergency procedures
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Ability to multitask in high-pressure situations
- Flexible schedule availability (nights, weekends, holidays)
- Basic knowledge of Detroit attractions and services
- Valid Michigan driver's license preferred