Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Grand City Hotels Jacksonville! We're seeking a charismatic professional to manage overnight operations and deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing personalized service to travelers. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today to become the welcoming face of our hotel during the most magical hours!
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservation inquiries and modifications with precision
- Respond to guest requests and emergencies 24/7
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Uphold brand standards through exceptional service delivery
- Perform nightly audits and report generation
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- High school diploma or equivalent; hospitality degree preferred
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Jacksonville attractions and transportation
- Valid Florida driver's license (for shuttle services)