Job Description
Join the vibrant energy of New Orleans nightlife as our Night Shift Front Desk Agent at the prestigious Royal Crescent Hotel. We're seeking a charismatic professional to deliver exceptional guest experiences during our busiest hours. This role offers competitive compensation, comprehensive benefits, and the unique opportunity to work in one of America's most iconic cities. If you thrive in dynamic environments and possess a passion for hospitality, we want you on our team!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Manage room assignments and inventory during peak night hours
- Process payments and resolve billing discrepancies
- Coordinate with security and housekeeping for guest safety
- Execute emergency procedures during overnight operations
- Upsell hotel amenities and local attractions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently overnight shifts
- Basic knowledge of New Orleans tourism landscape
- Flexible availability including weekends and holidays
- Valid Louisiana driver's license (for errands)
- High school diploma or equivalent