Job Description
Are you seeking a role that offers a unique work-life balance and a serene work environment? The Sterling Tampa is currently looking for a dedicated Night Shift Front Desk Agent to join our elite hospitality team. In this pivotal role, you will be the welcoming presence for our late-night guests and the guardian of our property during the quiet hours.
We are committed to premium service standards and employee well-being. As a night shift agent, you will enjoy a peaceful atmosphere, the potential for overtime shifts, and exclusive employee discounts on dining and local attractions.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a seamless and memorable check-in and check-out experience.
- Communication: Manage incoming phone calls and inquiries professionally, acting as the primary point of contact for the hotel during the night shift.
- Security & Safety: Conduct regular security rounds of the premises to ensure the safety and security of guests, staff, and assets.
- Administrative Duties: Process payments, maintain accurate logs, and perform night audit duties, including balancing the register.
- Housekeeping Coordination: Liaise with housekeeping staff to ensure guest rooms are prepared and cleaned according to strict quality standards.
- Problem Solving: Address guest needs and resolve any issues immediately with a calm, professional, and solution-oriented demeanor.
Qualifications
- Experience: Previous experience in a front desk, reception, or hospitality role is preferred.
- Availability: Must be flexible to work nights, weekends, and holidays as required by the business.
- Communication Skills: Strong interpersonal skills with the ability to interact with diverse guests effectively.
- Attention to Detail: High level of accuracy in data entry, cash handling, and record-keeping.
- Professionalism: A polished appearance and a positive, service-oriented attitude.
- Technical Proficiency: Comfortable using hotel property management systems (PMS) and office software.