Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the heart of Seattle's vibrant downtown. We're seeking a charismatic professional to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment.
As the first point of contact for late-night arrivals and early departures, you'll embody our commitment to excellence through warm service, problem-solving expertise, and meticulous attention to detail. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Check in/check out guests efficiently with accurate billing and room assignment
- Manage reservations and modify bookings using Opera property management system
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Perform nightly audits and generate shift reports
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during low-occupancy periods
- Flexible schedule availability including weekends and holidays
- Valid Washington State Food Handler's Card (or ability to obtain)
- Basic knowledge of Seattle attractions and transportation