Job Description
Join our award-winning team at Desert Oasis Hotels as a Night Shift Front Desk Agent! We're seeking a customer-focused professional to manage overnight operations at our premium Tucson location. This role offers competitive pay, comprehensive benefits, and career growth opportunities within our expanding hospitality brand. As the first point of contact for late-night guests, you'll create memorable experiences while ensuring seamless check-ins, security protocols, and exceptional service during overnight hours.
Our ideal candidate thrives in dynamic environments and values teamwork, attention to detail, and cultural diversity. Enjoy a supportive work culture with modern amenities, professional development programs, and recognition for outstanding performance. This position includes a night shift differential and flexible scheduling options.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and accuracy using PMS systems
- Handle guest inquiries, resolve complaints, and provide local area recommendations
- Monitor security systems and respond to emergency situations per protocol
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for overnight operations
- Prepare end-of-night reports and ensure documentation compliance
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Excellent communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of Tucson attractions and transportation
- Flexible availability including weekends and holidays
- Valid Arizona driver's license (preferred)
- High school diploma or equivalent