Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the heart of Dallas' vibrant hospitality scene. This premium role offers competitive compensation, comprehensive benefits, and career advancement opportunities within a luxury hotel environment. You'll be the first point of contact for overnight guests, ensuring exceptional service while managing all front desk operations during late-night hours. Enjoy a supportive team culture, flexible scheduling, and the opportunity to build lasting relationships with international travelers. If you thrive in dynamic settings and possess a passion for hospitality, this position is your gateway to growth in the luxury hospitality industry.
Responsibilities
- Provide 24/7 guest assistance during overnight hours, including check-ins, check-outs, and special requests
- Manage reservation systems, room assignments, and billing with precision
- Address guest inquiries and resolve issues promptly to maintain high satisfaction
- Coordinate with security, housekeeping, and maintenance teams for seamless operations
- Process payments accurately and maintain detailed financial records
- Execute emergency response protocols during overnight shifts
- Conduct nightly audits and prepare comprehensive shift reports
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Strong attention to detail and multitasking abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Dallas tourism and local attractions
- High school diploma or equivalent required