Job Description
Welcome to an elite opportunity in the heart of Kansas City. We are seeking a dedicated Night Shift Front Desk Agent to manage our 24/7 operations. As the face of our property during the evening hours, you will ensure our guests enjoy a seamless, secure, and luxurious experience.
In this pivotal role, you will serve as the primary point of contact for guests arriving late and staying throughout the night. Your professionalism will set the tone for their stay, whether they are here for business or leisure. We offer a competitive salary, comprehensive benefits, and a supportive team environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a seamless check-in process.
- Manage the front desk operations, including answering multi-line telephones, processing check-ins/check-outs, and handling reservations.
- Conduct nightly security rounds and ensure all areas of the property are secure and well-maintained.
- Maintain a clean, organized, and inviting lobby environment at all times.
- Process payments accurately and handle cash/credit transactions with strict attention to detail.
- Address guest inquiries and resolve issues efficiently to ensure high satisfaction levels.
- Collaborate with the day shift team to ensure a smooth handover of operations.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Strong communication skills and a professional, polished appearance.
- Ability to work independently and handle high-pressure situations with composure.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Flexibility to work rotating shifts, including weekends and holidays.