Job Description
Join our prestigious Fort Worth Grand Hotel as a Night Shift Hotel Agent and become the heartbeat of our overnight operations! This full-time role offers competitive compensation ($18.50-$22.00/hr), comprehensive benefits, and the opportunity to work in a luxurious downtown setting. As a key member of our overnight team, you'll ensure seamless guest experiences during twilight hours while enjoying a quieter work environment and premium shift differential. Perfect for night owls seeking stability and growth in the hospitality industry!
Responsibilities
- Manage guest check-ins/check-outs with precision and professionalism during overnight hours
- Respond to guest inquiries and resolve issues promptly with exceptional service
- Monitor hotel security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for overnight operations
- Process payments and manage cash drawer accuracy
- Prepare daily reports and maintain accurate guest records
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal/written)
- Ability to work independently during overnight shifts
- Proficiency in hotel management systems (e.g., Opera)
- Valid Texas Driver's License (for potential errands)
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification preferred