Job Description
Join our award-winning downtown Columbus hotel as a Night Shift Agent and become the heart of our 24/7 guest experience! We're seeking a dynamic hospitality professional to manage overnight operations while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in the heart of Ohio's capital city.
Responsibilities
- Manage front desk operations during overnight hours with precision and professionalism
- Handle guest check-ins/check-outs using our PMS system with 100% accuracy
- Respond to guest inquiries and resolve issues promptly with exceptional service
- Monitor security systems and conduct regular property inspections
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Prepare end-of-night reports and update guest preference databases
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems (Opera, StayNTouch, or similar)
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving abilities
- Valid Ohio driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred