Job Description
Join the prestigious The Georgian Terrace Hotel, a historic landmark in the heart of Atlanta. We are looking for a dedicated and detail-oriented Night Shift Hotel Associate to ensure our guests enjoy a seamless and secure experience while the city sleeps.
As a Night Shift Associate, you will be the face of our hotel during our busiest hours. You will manage front desk operations, handle late arrivals, and ensure the highest standards of safety and comfort. If you thrive in a dynamic environment and want to be part of a team that defines luxury hospitality, we want to hear from you.
Why Join Us?
- Competitive hourly pay ranging from $18.50 to $22.00.
- Opportunity to work in a beautifully restored historic property.
- Employee discount on dining and amenities.
- Flexible scheduling options.
Responsibilities
- Manage the front desk operations during the night shift, including check-ins, check-outs, and concierge services.
- Perform nightly financial reconciliation and reporting using hotel Property Management Systems (PMS).
- Monitor security cameras and access control systems to ensure guest and staff safety.
- Handle guest inquiries and complaints with patience and professionalism, escalating issues when necessary.
- Ensure the cleanliness and orderliness of the lobby, public areas, and office spaces.
- Assist with light housekeeping duties in common areas as needed.
- Maintain accurate records of wake-up calls, late arrivals, and special requests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or night audit preferred.
- Strong proficiency with computers and hotel software (e.g., Opera, MICROS) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently and make sound decisions in a quiet environment.
- Must be available to work rotating night shifts, including weekends and holidays.
- Clean background check and proof of eligibility to work in the USA.