Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites! We're seeking dedicated Night Shift Associates to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working Kansas City's most vibrant nightlife district.
As a Night Shift Associate, you'll be the backbone of our overnight operations, ensuring safety, comfort, and seamless service for business travelers and tourists alike. This role offers stability in the growing hospitality sector with opportunities for advancement into supervisory positions.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for overnight operations
- Handle guest inquiries and resolve issues promptly
- Operate POS systems and manage cash transactions
- Prepare nightly reports and maintain accurate documentation
- Uphold brand standards through exceptional service delivery
Qualifications
- Previous hotel or hospitality experience preferred
- Strong customer service orientation with problem-solving skills
- Ability to work independently during overnight hours
- Valid driver's license and reliable transportation
- Basic knowledge of hotel management systems
- Flexibility to work weekends and holidays
- Ability to stand/walk for extended periods
- Must pass background check and drug screening