Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Associate! We're seeking dedicated hospitality professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in San Jose's vibrant downtown. Perfect for night owls seeking stability in a luxury environment!
Responsibilities
- Manage front desk operations during overnight hours including check-ins/check-outs
- Address guest inquiries and resolve service issues promptly
- Monitor security systems and ensure guest safety protocols
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Conduct nightly property inspections and report maintenance needs
Qualifications
- 1+ years hotel or customer service experience
- Availability for flexible overnight shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution skills
- Proficiency with PMS systems (Opera/Micros preferred)
- Valid California driver's license
- Ability to work independently with minimal supervision
- Bilingual (English/Spanish) preferred