Job Description
Join the Night Shift Team at Grand Mesa Hospitality
Are you looking for a night shift role that offers stability and a vibrant atmosphere? We are currently seeking a dedicated Night Shift Hotel Receptionist to join our team in Mesa, Arizona. As the face of the hotel during the evening hours, you will ensure our guests have a seamless and memorable stay.
At Grand Mesa Hospitality, we pride ourselves on excellence. This position is perfect for individuals who thrive in a quiet environment and enjoy providing top-tier customer service while working independently.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discount on hotel stays and dining
- Shift differential pay for night work
- Clean, modern work environment
- Opportunities for growth within the hospitality industry
Responsibilities
- Check guests in and out efficiently, ensuring all documentation and credit card authorizations are accurate.
- Manage front desk operations, including answering phone calls, responding to emails, and managing walk-ins.
- Process payments, handle cash and credit transactions, and reconcile daily financial logs.
- Conduct regular security rounds of the property to ensure guest safety and asset protection.
- Address guest inquiries, complaints, and special requests with a solution-oriented approach.
- Perform nightly audits of room status, key control, and wake-up calls.
- Collaborate with day shift staff to ensure a seamless handover of operations.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality or front desk reception is highly preferred.
- Strong computer proficiency, including Microsoft Office Suite and Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must be reliable, detail-oriented, and able to work independently without direct supervision.