Job Description
Join our prestigious team at Austin Luxury Resorts and thrive in the vibrant energy of Austin's nightlife scene! We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during evening and overnight hours. Enjoy competitive pay, flexible scheduling, and the unique opportunity to work while the city sleeps. Perfect for night owls seeking career growth in hospitality with benefits including health insurance, retirement plans, and complimentary room discounts. Elevate your career in one of America's most dynamic cities!
Responsibilities
- Provide 24/7 guest assistance including check-ins, check-outs, and concierge services
- Monitor security systems and ensure guest safety throughout the property
- Manage reservations, handle billing inquiries, and process payments
- Coordinate with housekeeping and maintenance teams for overnight operations
- Respond to emergency situations with calm professionalism
- Prepare daily reports and maintain accurate guest records
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Ability to work flexible hours including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Proficient in hotel management software and basic computer systems
- Valid Texas driver's license and clean driving record
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Fluent in English; Spanish proficiency a plus