Job Description
Join our award-winning team at Harborview Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown Boston location. This role offers flexible scheduling while allowing you to showcase your customer service excellence in a vibrant luxury hotel environment. Perfect for students or career changers seeking hospitality experience!
Responsibilities
- Check guests in/out using our property management system with accuracy and efficiency
- Manage reservations and room assignments while optimizing occupancy
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) a plus