Job Description
Join our award-winning luxury hotel in downtown Chicago as a Part-Time Front Desk Agent. You'll be the first point of contact for our distinguished guests, delivering exceptional service while showcasing Chicago's vibrant culture. This role offers flexible scheduling and opportunities for career growth in hospitality.
Responsibilities
- Provide warm, personalized check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude