Job Description
Join our award-winning team at Grandview Hotel Cleveland, where hospitality meets excellence! We're seeking a charismatic Part-Time Front Desk Agent to create memorable guest experiences in the heart of downtown. This role offers flexible scheduling and the opportunity to grow within a luxury hospitality environment.
As the first point of contact, you'll embody our commitment to exceptional service while managing check-in/check-out processes, handling reservations, and resolving guest inquiries with professionalism and warmth. Perfect for students, career changers, or hospitality professionals seeking part-time work.
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out procedures
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Basic knowledge of Cleveland attractions and services
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- High school diploma or equivalent required