Job Description
Join the Grand Plaza Hotel Columbus as a Part-Time Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic, customer-focused professional to deliver exceptional service in our luxury downtown location. You'll handle check-ins, manage reservations, and ensure every guest feels welcomed and valued. This flexible role is perfect for students or professionals seeking a rewarding hospitality position with competitive pay and growth opportunities.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in creating memorable stays. Enjoy complimentary parking, employee discounts, and a supportive team environment. Apply today to start your journey in Columbus' premier hospitality destination!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments accurately and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience required
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency