Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Grandview Hospitality Group! We're seeking a charismatic professional to create exceptional guest experiences at our flagship downtown Kansas City property. This flexible role (20-25 hours/week) is perfect for students or career-changers seeking a vibrant hospitality environment with growth opportunities.
Enjoy competitive pay, complimentary meals during shifts, and free parking in the heart of the Crossroads Arts District. Our culture celebrates diversity and teamwork, with regular team-building events and recognition programs.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with hotel management systems (Opera, Fosse, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic math and cash handling skills
- Valid Missouri driver's license (if required for property errands)