Job Description
Join our award-winning hospitality team at the heart of downtown Louisville! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences. This role is perfect for energetic individuals who thrive in fast-paced environments and appreciate the vibrant culture of Louisville. Enjoy flexible scheduling, competitive pay, and opportunities for professional growth within our luxury hotel chain.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management software (Opera) for daily operations
- Uphold brand standards for cleanliness and safety protocols
- Assist with local area recommendations and event planning
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Proficiency with computers and reservation systems
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Positive attitude with problem-solving mindset