Job Description
Join our award-winning luxury resort in the heart of Miami Beach as a Part-Time Front Desk Agent. We're seeking energetic professionals to deliver exceptional guest experiences while showcasing Miami's vibrant hospitality scene. Enjoy competitive pay, flexible scheduling, and a dynamic work environment with opportunities for growth in the luxury hospitality sector.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain lobby area standards and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Miami attractions and transportation
- Fluent English; Spanish proficiency strongly preferred
- Available for nights/weekends/holidays
- Valid Florida driver's license (if providing guest services)