Job Description
Join our award-winning team at the Grand Hotel Minneapolis, where exceptional hospitality meets vibrant city energy! We're seeking a dynamic Part-Time Front Desk Agent to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to luxury service while working in a stunning downtown location near iconic attractions. Enjoy flexible scheduling, competitive pay, and a supportive team environment. If you're passionate about customer excellence and thrive in fast-paced settings, apply today to elevate your career in hospitality!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Respond promptly to guest requests via phone, email, and in-person interactions
- Coordinate with housekeeping, maintenance, and management teams to ensure seamless operations
- Process payments and maintain accurate financial transaction records
- Act as a local expert, providing recommendations for dining, attractions, and transportation
- Uphold brand standards through meticulous attention to detail and professional appearance
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities with a calm demeanor under pressure
- High school diploma or equivalent; college coursework a plus
- Availability to work evenings, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid Minnesota hospitality/alcohol service certification (if applicable)