Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Hotels Nashville! We're seeking charismatic professionals to deliver exceptional guest experiences in Music City's vibrant downtown. Enjoy flexible schedules, competitive pay, and opportunities for growth within our luxury hotel group. Perfect for students, career changers, or hospitality enthusiasts seeking a dynamic part-time role in Nashville's thriving tourism industry.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing processes with precision
- Respond to guest inquiries and provide local recommendations for attractions, dining, and events
- Operate hotel management systems (Opera/PMS) and maintain accurate records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints with professionalism and solution-oriented mindset
- Process payments and maintain secure cash handling procedures
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software and Microsoft Office
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college coursework a plus
- Valid Tennessee driver's license if providing guest transportation services