Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our downtown Philadelphia location. This role offers flexible scheduling, competitive pay, and growth opportunities within our luxury hotel brand. If you thrive in dynamic environments and prioritize guest satisfaction, apply today to become the face of our premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, inquiries, and special requests via phone/email/in-person
- Process payments and maintain financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Resolve guest concerns promptly and escalate complex issues appropriately
- Utilize property management systems (e.g., Opera, Delphi) efficiently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel front desk experience
- Proficiency in reservation systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Pennsylvania hospitality license (if applicable)
- Basic knowledge of Philadelphia attractions and transportation