Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets iconic San Francisco charm. We're seeking a charismatic Part-Time Front Desk Agent to create memorable guest experiences in the heart of the city. This role is perfect for individuals who thrive in fast-paced environments and take pride in delivering five-star service. Enjoy flexible scheduling including evenings and weekends while working in a stunning downtown location near Union Square.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage room reservations and ensure seamless guest requests
- Handle cash transactions and operate hotel management software
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and complaints with exceptional tact
- Maintain accurate records of guest feedback and incidents
- Support hotel safety and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or luxury retail
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail with cash handling accuracy
- Flexible availability including nights, weekends, and holidays
- Valid CA driver's license and reliable transportation