Job Description
Join the vibrant hospitality scene in Austin! The Austin Grand Hotel is seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of Texas' capital city. If you're passionate about service, thrive in fast-paced environments, and want flexible hours in a luxury setting, this role is perfect for you. Enjoy competitive pay, complimentary hotel stays, and a dynamic team culture in one of America's most exciting destinations.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and provide local recommendations
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized guest interactions
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution abilities
- Proficiency in Opera or similar PMS software
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Texas Food Handler certification preferred
- Basic knowledge of Austin attractions and transportation