Job Description
Join the vibrant hospitality team at Grand Plaza Hotel Cleveland, a premier downtown destination! We're seeking energetic Part-Time Front Desk Agents to deliver exceptional guest experiences. This role offers flexible scheduling, competitive pay, and the opportunity to work in Cleveland's iconic Public Square. Perfect for students, career-changers, or hospitality enthusiasts seeking work-life balance.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy with reservations
- Manage guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk environment
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset