Job Description
Join our award-winning team at the Jacksonville Grand Hotel, where luxury meets Southern hospitality! We're seeking dynamic part-time Front Desk Agents to create unforgettable guest experiences in the heart of downtown Jacksonville. This role offers flexible scheduling, competitive pay, and opportunities for growth in a premier hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our family!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional guest interactions
- Resolve guest concerns promptly and escalate complex issues to management
- Contribute to a positive team culture through clear communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible evenings/weekends/holidays
- Basic knowledge of Jacksonville attractions and services
- Valid Florida driver's license (for airport shuttle duties)
- Fluent English; Spanish proficiency highly valued