Job Description
Join our award-winning team at Grand Plaza Hotel, Minneapolis' premier luxury destination! We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences. Perfect for students or professionals seeking flexible hours, this role offers competitive pay and growth opportunities in the heart of downtown Minneapolis.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain immaculate lobby and reception area
- Assist with event setup and concierge services
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Proficient with basic computer systems
- Attention to detail in financial transactions
- Positive attitude and team player mentality
- Valid Minnesota hospitality license (if required)
- Ability to stand for extended periods