Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the premier hotel in downtown Albuquerque! We're seeking energetic, guest-focused professionals to deliver exceptional service while managing check-in/check-out processes, reservations, and guest inquiries. This role offers flexible scheduling including nights and weekends, perfect for students or those seeking supplemental income. Enjoy competitive pay, free parking, and a dynamic work environment in the heart of New Mexico's vibrant culture.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and local attractions to enhance guest experience
- Maintain a clean, organized front desk area at all times
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Ability to multitask in a fast-paced environment
- Basic math and cash handling skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required