Job Description
Join our award-winning team at Mountain View Lodge, where hospitality meets adventure! We're seeking a dynamic Part-Time Front Desk Agent to create unforgettable experiences for guests exploring Colorado Springs. Enjoy flexible hours, competitive pay, and a supportive work environment in the heart of the Rockies. Perks include employee discounts, complimentary parking, and opportunities for advancement. If you're passionate about service and thrive in fast-paced settings, apply today to become part of our family!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues to satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local expert, recommending attractions and dining options
- Uphold brand standards and safety protocols consistently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with property management systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Valid Colorado driver's license if required for local errands