Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Atlanta as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences while managing front desk operations. This role offers flexible scheduling and growth opportunities within a luxury property. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional customer service
- Operate switchboard and manage communications
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Valid driver's license preferred