Job Description
Join our award-winning team at Grand Hotel Jacksonville as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences in the heart of Florida's vibrant coastal city. This role offers flexible scheduling, competitive pay, and opportunities for growth in a luxury environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and dining departments for seamless operations
- Handle guest complaints with empathy and resolve issues promptly
- Maintain detailed records using hotel management software
- Promote hotel amenities and services to enhance guest satisfaction
- Uphold strict security protocols for guest safety and property protection
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Jacksonville area attractions preferred