Job Description
Join the vibrant hospitality scene in Louisville as a Part-Time Front Desk Agent at Grand Hotel Louisville. We're seeking a charismatic professional to deliver exceptional guest experiences while managing daily front desk operations. This role is perfect for hospitality enthusiasts seeking flexible hours in a premium downtown location.
As the first point of contact for our guests, you'll embody our commitment to excellence through warm interactions and seamless service. We offer competitive pay, complimentary hotel stays, and opportunities for career advancement within our luxury brand.
Responsibilities
- Check in/out guests efficiently with personalized service
- Manage reservations and room assignments via Opera system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain security protocols and guest confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in reservation management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and multitasking abilities
- Positive attitude with genuine passion for service
- Valid driver's license preferred