Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of downtown Milwaukee. This role offers flexible scheduling and the opportunity to grow your customer service career in a luxury environment. If you thrive in fast-paced settings and take pride in creating memorable moments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Operate property management systems and office equipment
- Provide local recommendations and assistance to guests
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with technology (PMS systems, booking platforms)
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor