Job Description
Join our award-winning team at Pine Ridge Resort & Spa as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in the heart of Charlotte. This role offers flexible scheduling perfect for students, career changers, or those seeking work-life balance. Enjoy competitive compensation, complimentary resort benefits, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market resort amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency in reservation systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and multitasking abilities
- Positive attitude and professional appearance