Job Description
Join our dynamic hospitality team at the Grand Phoenix Hotel, where we blend luxury with genuine Arizona warmth. We're seeking a passionate Part-Time Front Desk Agent to create memorable guest experiences in the heart of downtown Phoenix. This role offers flexible scheduling, competitive pay, and opportunities for growth within our premier hotel brand. If you thrive in fast-paced environments and take pride in delivering exceptional service, apply today to become part of our award-winning team!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries accurately
- Resolve guest concerns promptly, ensuring satisfaction and loyalty
- Collaborate with housekeeping and maintenance teams for optimal operations
- Maintain detailed records of guest preferences and special requests
- Process payments and manage cash drawer responsibilities
- Act as primary information resource for local attractions and events
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Phoenix tourism and landmarks
- High school diploma or equivalent required