Job Description
Welcome to The Austin Luxury Inn & Suites, where we pride ourselves on delivering exceptional hospitality in the heart of Texas. We are seeking a dedicated and professional Part-Time Front Desk Agent to join our dynamic shift work roster. If you thrive in a fast-paced environment and love creating memorable first impressions, we want to meet you.
As a key member of our front-line team, you will ensure our guests feel welcomed, valued, and comfortable from the moment they arrive. We offer competitive pay, flexible scheduling, and a vibrant team culture in the live music capital of the world.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room key processing.
- Greet guests warmly upon arrival and maintain a high standard of hospitality throughout their stay.
- Answer incoming calls with a professional tone and transfer messages or handle inquiries promptly.
- Process payments accurately using the Property Management System (PMS).
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Assist with luggage handling, directions, and local recommendations to enhance the guest experience.
- Adhere to all safety and security protocols, including fire drills and emergency procedures.
Qualifications
- High school diploma or GED required; previous hotel or hospitality experience is a plus but not mandatory.
- Excellent verbal communication skills with a friendly and approachable demeanor.
- Proficiency in Microsoft Office Suite and property management software is preferred.
- Ability to work various shifts, including nights, weekends, and holidays (shift work required).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Professional appearance and a valid driver's license.