Job Description
Are you a people person with a passion for hospitality? Apex Luxury Hotels & Resorts is seeking a dynamic and dedicated Part-Time Front Desk Agent to join our elite team in Austin, Texas. We pride ourselves on delivering exceptional guest experiences and creating a welcoming atmosphere for travelers from around the world.
In this role, you will serve as the face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. If you have a professional demeanor, excellent communication skills, and a desire to grow within the hospitality industry, we want to meet you.
What We Offer:
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling to accommodate your lifestyle
- Employee discounts on hotel stays and dining
- Opportunities for career advancement within a top-tier brand
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming first impression.
- Manage the check-in and check-out processes efficiently, verifying all guest information accurately.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding reservations, amenities, and local directions.
- Handle guest complaints or issues with patience and escalate them to management when necessary.
- Maintain the front desk area, including the reception desk, lobby, and waiting areas, to ensure a pristine environment.
- Process payments and post charges to guest accounts using the hotel Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, SkyTouch).
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Professional appearance and a positive, team-oriented attitude.
- Basic math skills for cash handling and billing.