Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Harborview Hotel & Suites! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Baltimore's vibrant Inner Harbor. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our luxury property. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, we encourage you to apply today!
Responsibilities
- Check guests in/out efficiently while maintaining brand standards
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium services
- Maintain a clean, organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera)
- Strong attention to detail and organizational abilities
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Basic math and cash handling skills
- Positive attitude with guest-first mindset