Job Description
Welcome to Parkview Hotel & Spa, where luxury meets hospitality in the heart of Charlotte. We are currently seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our elite team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a dynamic work environment with flexible scheduling, competitive pay, and excellent growth opportunities within our luxury property.
Responsibilities
- Execute smooth check-in and check-out procedures for guests, ensuring accuracy and efficiency.
- Manage high-volume phone lines and email inquiries with a professional and welcoming tone.
- Maintain the lobby and public areas to the highest standards of cleanliness and presentation.
- Process payments, reconcile daily reports, and handle guest requests promptly.
- Address guest complaints or concerns immediately and escalate to management when necessary.
- Assist in administrative duties such as filing, data entry, and inventory management.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and property management systems (PMS).
- Professional appearance and demeanor at all times.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a genuine passion for customer service.