Job Description
Are you a natural host with a passion for hospitality? We are looking for a friendly and professional Part-Time Front Desk Agent to join our dynamic team at The Grand Charlotte Hotel.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We offer a supportive environment, competitive pay, and opportunities for growth within the hospitality industry.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Flexible scheduling for work-life balance.
- Employee discounts on dining and stays.
- Comprehensive training programs.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist guests with check-in, check-out, and room assignments efficiently.
- Manage the front desk operations, including answering phones and managing the switchboard.
- Handle guest inquiries regarding hotel amenities, local attractions, and services promptly.
- Process payments and handle cash handling with accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a front desk or customer service role is preferred but not required.
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications and hotel management software.
- The ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.