Job Description
Join our award-winning team at Grand Plaza Houston, where exceptional service meets Southern charm! We're seeking a charismatic Part-Time Front Desk Agent to create memorable first impressions for our international guests. Enjoy flexible scheduling, competitive benefits, and career growth opportunities in the heart of downtown.
What We Offer:
- Comprehensive training program
- Employee discounts on hotel stays and dining
- Health benefits for part-time staff (20+ hours/week)
- Referral bonus program
Responsibilities
- Warmly greet and register guests using PMS systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Execute upselling techniques for room upgrades and amenities
- Maintain a pristine and welcoming lobby environment
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution abilities
- Ability to multitask in a fast-paced setting
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and transportation