Job Description
Welcome to Sunset Harbor Inn & Suites, where we redefine hospitality in the heart of sunny San Diego. We are currently seeking a friendly, detail-oriented Part-Time Front Desk Agent to join our dedicated team. If you thrive in a dynamic environment and love creating memorable guest experiences, we want to meet you.
As a Front Desk Agent, you are the face of our hotel. You will manage check-ins and check-outs, answer inquiries, and ensure our guests feel at home from the moment they arrive. We offer a supportive work environment, competitive pay, and opportunities for growth within the hospitality industry.
Responsibilities
- Greet guests warmly upon arrival and handle check-in and check-out processes efficiently using our Property Management System (PMS).
- Manage incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Resolve guest complaints and issues with a focus on customer satisfaction and problem-solving.
- Process payments and maintain accurate daily financial records and night audit reports.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Assist with luggage handling and provide information about local attractions, dining, and transportation in San Diego.
Qualifications
- High school diploma or GED equivalent required; prior experience in hospitality or customer service is a plus.
- Strong interpersonal and communication skills with a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends and holidays.
- Attention to detail and the ability to multitask in a busy environment.
- CPR/First Aid certification is preferred but not mandatory.