Job Description
Join our award-winning hospitality team at Grand Harbor Hotel as a Part-Time Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy a flexible schedule, competitive pay, and a vibrant work environment in the heart of Baltimore. Perfect for students or career changers looking to enter the hospitality industry.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and answer phone inquiries with professionalism
- Handle guest requests and resolve concerns promptly
- Maintain accurate records using hotel management software
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and organization at the front desk area
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (training provided)
- Punctual and reliable with flexible availability
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Willingness to work evenings, weekends, and holidays