Job Description
Are you a natural people person with a knack for organization? Oakland Premier Hospitality is seeking a vibrant and professional Part-Time Front Desk Agent to join our dynamic team. We pride ourselves on delivering premium service, and we are looking for individuals who share our passion for excellence.
This is an exceptional opportunity for those looking to enter the hospitality industry or grow their career in customer service. We provide comprehensive training and mentorship, so no prior experience is necessary. If you are reliable, friendly, and eager to learn, we want to meet you.
Responsibilities
- Greet guests and visitors warmly and professionally, ensuring a welcoming first impression.
- Answer and direct incoming phone calls, taking accurate messages and routing inquiries promptly.
- Manage the front desk operations, including handling mail, packages, and deliveries.
- Assist with administrative duties such as data entry, filing, and maintaining visitor logs.
- Ensure the reception area is neat, organized, and presentable at all times.
- Resolve basic customer service issues and escalate complex matters to management.
- Maintain a positive and professional demeanor while multitasking in a fast-paced environment.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- A professional attitude and a friendly, outgoing personality.
- Basic computer proficiency (familiarity with Microsoft Office is a plus).
- Ability to stand for extended periods and lift light packages.
- Reliable transportation and availability for shifts, including weekends and holidays.
- No prior experience required; on-the-job training provided.