Job Description
Join our prestigious hospitality team at the Grand Plaza Hotel in the heart of Washington DC! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences. This role offers flexible scheduling while allowing you to thrive in a dynamic luxury environment. Perfect for students or professionals seeking a rewarding part-time career in the nation's capital.
As the first point of contact, you'll embody our brand's elegance while handling check-ins, managing reservations, and resolving guest inquiries with finesse. Enjoy competitive compensation, complimentary parking, and opportunities for professional growth within our award-winning hotel chain.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations and maintain accurate room status updates
- Handle guest inquiries, complaints, and special requests promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate cash handling procedures
- Utilize hotel management systems (Opera, etc.) for daily operations
- Uphold brand standards through exceptional service delivery
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required